Shipping policy

 

Only bikes shipping within the United States may qualify for free shipping. Bulk orders or freight do not qualify for free shipping. Free shipping only applies to bicycles. Accessories and parts may have shipping charges applied if the order total is under $100.

Customers getting their bike shipped to Canada will be charged $200 per bike for shipping. This $200 fee also covers all of the duties and taxes charged as a result of importing the bike. 

We also can ship to other countries directly from our China factory with freight collect. Meantime, you are responsible for paying all duties and taxes associated with the import of the bike.  We do not provide service or warranty to bikes you ship internationally.  If replacement parts are necessary, the customer is required to pay all shipping and part costs, including import fees and taxes.

If you are planning to use any third-party shipping, we cannot provide ANY additional shipping information or documentation.

Our products are usually shipped within 2-10 business days (except when the product being purchased is a pre-order) using FedEx, UPS, or USPS.

When pre-ordering a product, the estimated date of shipment will be listed under the product title on the website.

If you order an eBike, your battery may ship separately. In this event, you will receive a separate tracking number for your battery. This will help to expedite your overall shipping process.

Customers in Canada will experience longer shipping times.

There are in some cases delays between the time when a customer is sent the shipping confirmation email and the time when the package is scanned in at a Carrier facility. The estimated shipping date when tracking the package on the Carrier website will not be accurate until the carrier has scanned the package into their system.

To return your product, you should mail your product to our US warehouse or China factory. You will be responsible for arranging and paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a product refund, the cost of return shipping will be deducted from your refund. 

We do not ship to APO or PO addresses. If you have your bike sent to an APO or PO address and it is refused and you wish to cancel your order, a restocking fee up to $300 may be applied. 

Lmacwey eBikes is not responsible for lost or stolen merchandise that is the result of handling by a shipping carrier.

No matter where you are located, it is your responsibility to follow the rules and regulations of your locality concerning the proper and lawful use of electric bicycles.

*Some restrictions apply.